author Soyeon Yoon 
2nd author Jinwoo Park 
presenter  
info This conference paper has been presented by Soyeon Yoon on the 대한산업공학회 추계학술대회. The conference has been held in Suwon, Korea, 2009/10/9 ~ 2009/10/9 .

Additional information about the conference(conference paper) is '경희대학교 국제캠퍼스'. 
year 2009 
category DC 
start / end date  
city / nation  
학회 산업공학秋 
keywords e-maintenance, 제품수명주기, 서비스 
abstract 오늘날 고객은 단순히 제품을 구매하여 소비하는 것에서 더 나아가, 제품의 설계 단계에서부터 폐기 처리 단계에 이르기까지 제품의 전체 수명주기에 관여하고 있다. 또한 최근 급속도로 발전하고 있는 정보통신기술의 발달로 인해 언제 어디서나 제품에 대한 정보를 수집하고 가공하여 이를 이용하는 시스템의 개발이 가능하게 되었다.
본 연구는 제품수명주기에 따라 발생하는 모든 정보를 실시간으로 수집, 운용 및 관리하는 정보 흐름 프레임워크를 소개하고, 제품의 최종 소비자인 고객에게 최상의 서비스를 제공하기 위한 e-maintenance 서비스의 개념적 모델을 제시한다.
지금까지의 maintenance에 대한 연구가 주로 기계 설비의 유지와 같은 생산단계에 초점을 맞추었다면, 본 연구는 고객을 위한 서비스 단계를 부각시킴으로써 좀 더 체계적인 정보 관리와 서비스 제공을 가능하게 한다. 

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